At ArvoBD, we aim to ensure a smooth and satisfying shopping experience for both customers and sellers. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective
- You received the wrong item
- The product is significantly different from the description
📌 Return requests must be made within 3–7 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or damaged products (by the customer)
- Perishable goods
- Personal care items (if opened)
- Digital products or services
- Clearance or final sale items
3. Return Process
To initiate a return:
- Contact us via email or support
- Provide:
- Order ID
- Product photos/videos as proof
- Wait for approval from our team or vendor
- Send the product back (if required)
4. Refund Process
Once your return is approved:
- Refunds are processed within 5–10 business days
- Refund will be issued via:
- Original payment method
- Mobile banking (if applicable)
- Store credit (in some cases)
5. Replacement Policy
Instead of a refund, you may request a replacement if:
- The product is defective
- The wrong item was delivered
Replacement depends on product availability.
6. Shipping Costs
- Customers may need to pay return shipping fees (if no fault from seller)
- If the issue is from the seller (wrong/damaged item), shipping will be covered
7. Vendor Responsibility
As a multi-vendor platform:
- Each seller is responsible for product quality
- ArvoBD may mediate disputes between buyers and sellers
- Final decisions may be taken to ensure fairness
8. Refund Rejection Conditions
Refunds may be rejected if:
- Request is made after the allowed time
- Product is used or not in original condition
- No valid proof is provided
9. Cancellation Policy
- Orders can be canceled before shipment
- Once shipped, cancellation is not possible (only return applicable)
10. Contact Us
For any refund or return issues:
- 📧 Email: Arvobd007@gmail.com
- 📞 Phone: 01789847595