বৈশাখ উৎসব অফার! সব প্রোডাক্টে আকর্ষণীয় ছাড় চলছে আপনার পছন্দের প্রোডাক্ট এখন সেরা দামে এখনই শপ করুন ArvoBD-তে 🛍️
বৈশাখ উৎসব অফার! সব প্রোডাক্টে আকর্ষণীয় ছাড় চলছে আপনার পছন্দের প্রোডাক্ট এখন সেরা দামে এখনই শপ করুন ArvoBD-তে 🛍️

Shipping & Return Policy

Welcome to ArvoBD. We are committed to delivering your products quickly and ensuring a hassle-free return experience. Please read our shipping and return policy carefully.


🚚 Shipping Policy

1. Delivery Coverage

We currently deliver products across all regions of Bangladesh.


2. Delivery Time

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 3–7 business days

📌 Delivery time may vary depending on product availability and location.


3. Shipping Charges

  • Shipping charges may vary based on:
    • Location
    • Product weight
    • Vendor policy

💡 Shipping cost will be shown during checkout.


4. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation
  • Orders placed on weekends or holidays may be delayed

5. Order Tracking

Customers will receive updates via:

  • SMS / Call
  • Email notification

6. Delivery Issues

If you face any issues such as:

  • Late delivery
  • Missing items
  • Damaged packaging

Please contact us immediately.


🔄 Return Policy

1. Return Eligibility

You can request a return if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product does not match the description

📌 Return request must be made within 3–7 days after receiving the product.


2. Return Conditions

  • Product must be unused and in original condition
  • Must include original packaging, tags, and invoice
  • Proof (image/video) is required

3. Non-Returnable Items

The following items are not eligible:

  • Used or damaged by the customer
  • Personal care items (if opened)
  • Perishable goods
  • Discounted/clearance items

4. Return Process

To request a return:

  1. Contact us via email or phone
  2. Provide:
    • Order ID
    • Clear photo/video proof
  3. Wait for approval
  4. Return the item (if required)

5. Refund & Replacement

  • Refunds are processed within 5–10 business days
  • Replacement available if stock is available
  • Refund may be issued via:
    • Original payment method
    • Mobile banking
    • Store credit

6. Return Shipping Cost

  • If the issue is from seller (wrong/damaged item) → Free return
  • If customer changes mind → Customer bears shipping cost

📞 Contact Information

For any shipping or return issues, contact us:

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