Welcome to ArvoBD. We are committed to delivering your products quickly and ensuring a hassle-free return experience. Please read our shipping and return policy carefully.
🚚 Shipping Policy
1. Delivery Coverage
We currently deliver products across all regions of Bangladesh.
2. Delivery Time
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–7 business days
📌 Delivery time may vary depending on product availability and location.
3. Shipping Charges
- Shipping charges may vary based on:
- Location
- Product weight
- Vendor policy
💡 Shipping cost will be shown during checkout.
4. Order Processing Time
- Orders are processed within 24–48 hours after confirmation
- Orders placed on weekends or holidays may be delayed
5. Order Tracking
Customers will receive updates via:
- SMS / Call
- Email notification
6. Delivery Issues
If you face any issues such as:
- Late delivery
- Missing items
- Damaged packaging
Please contact us immediately.
🔄 Return Policy
1. Return Eligibility
You can request a return if:
- You received a damaged or defective product
- You received the wrong item
- The product does not match the description
📌 Return request must be made within 3–7 days after receiving the product.
2. Return Conditions
- Product must be unused and in original condition
- Must include original packaging, tags, and invoice
- Proof (image/video) is required
3. Non-Returnable Items
The following items are not eligible:
- Used or damaged by the customer
- Personal care items (if opened)
- Perishable goods
- Discounted/clearance items
4. Return Process
To request a return:
- Contact us via email or phone
- Provide:
- Order ID
- Clear photo/video proof
- Wait for approval
- Return the item (if required)
5. Refund & Replacement
- Refunds are processed within 5–10 business days
- Replacement available if stock is available
- Refund may be issued via:
- Original payment method
- Mobile banking
- Store credit
6. Return Shipping Cost
- If the issue is from seller (wrong/damaged item) → Free return
- If customer changes mind → Customer bears shipping cost
📞 Contact Information
For any shipping or return issues, contact us:
- 📧 Email: Arvobd007@gmail.com
- 📞 Phone: 01789847595